General
We are not a consignment store. Our process involves personally sourcing items directly from stores and employing personal shoppers to ensure that we secure the best deals for you. This hands-on approach enables us to have full knowledge of the condition of our items, providing you with the utmost transparency and confidence in your purchases.
Currently, our collection is available on our website and eBay store. Additionally, if you're in Georgia or planning a visit, please reach out to us, and we'll be delighted to arrange a by-appointment-only visit for you.
At Alist Colleczioni, our goal is to redefine luxury resale and provide a trustworthy luxury shopping experience. Building trust through authenticity is essential to us. We hand-purchase each item directly from shops ourselves and hand-carry them, guaranteeing their authenticity. We're proud to share that we've never sold a counterfeit item.
Please note that if there are any concerns about authenticity, the item must be returned to us for authentication by a reputable source at your expense. Both the authentication fee and the full purchase price will be refunded if the item is found to be inauthentic.
All our items are in our United States HQ in Atlanta, Georgia. On rare occasions, we ship them from Europe or in other continents.
We go to Paris every couple of months and we always share our shopping hauls on our new Instagram page @alistcolleczioni_
We aim to be accessible through multiple communication channels. However, we encourage you to reach out to us primarily via email at info@alistcolleczioni.com or through our contact page. You can also reach us by phone at +1 (404) 654-0307.
While we may respond quicker to Instagram messages at times, we kindly ask that you send serious inquiries or questions via email, as we receive a large volume of social media messages each week. Please allow up to 2 business days for our response. We appreciate your understanding and look forward to assisting you.
Ordering
Whether you are looking for the perfect gift for your spouse, partner, parent, sibling, or a friend, we're here to guide you through the selection process. We understand the importance of timing, and we're committed to ensuring that your gift arrives just the way you want it. Don't forget to ask us about our complimentary gift wrapping service for that extra special touch.
Sales tax is calculated at checkout according to the current tax rate for the zip code shown in your shipping address.
Orders can only be canceled if the item has not yet shipped. We aim to process orders swiftly, but if you wish to cancel, please contact us immediately at info@alistcolleczioni.com or +1 (404) 654-0307.
Shipping
It depends on where you are and which shipping method you choose. Orders processed here will take 1-8 business days to arrive. Overseas deliveries can take anywhere from 1-18 days. Delivery details will be provided in your confirmation email.
Yes, we ship all over the world. International shipping may take 1-18 business days to arrive from the order date, depending on the shipping method and location. Shipping costs will also apply, and will be added at checkout.
For shipping within the U.S., we have Economy (5 to 8 business days), Standard (3 to 4 business days), and Express (1 to 2 business days). All Domestic shipping would go through Fedex or UPS depending on state. USPS is available, and is always with a required signature service.
International Shipping services are Economy (6 to 18 business days), Standard (6 to 12 business days), and Express (1 to 5 business days). Economy and Standard will go through USPS or UPS, and Express would be with UPS or DHL.
All international shipments require the recipient to be responsible for any custom duty or VAT fees associated with their order, as every country has different custom regulations. If you’re unsure of your customs or VAT fees, please contact us prior to purchasing.
At this time, we're unable to ship items to P.O. Boxes in order to prioritize online security and minimize potential issues. We apologize for any inconvenience this may cause and encourage you to provide an alternative shipping address for your order. If you have any questions or concerns, please feel free to contact us for assistance.
All packages with an Alist-provided shipping label are tracked and insured. In the event of a lost package, please contact us by phone or email for further assistance.
Payment
We value the privacy of our clients and all client information is securely stored and safeguarded. Rest assured, payment details remain confidential. Credit card transactions are conducted via secure servers, and our payment processor ensures that credit card information is inaccessible to us. We do not retain any credit card information. For further details, please refer to our privacy policy.
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